To ensure fair pricing, all ponytails are carefully inspected when received. Please provide accurate and honest information about your hair condition, including whether it has been dyed, bleached, or chemically treated. Providing correct details helps us offer the best possible price and avoids delays in payment.
If the received hair does not match the information provided in the submission form, we reserve the right to reject the ponytail. In such cases, the return shipping cost will be the responsibility of the sender. We appreciate honesty and transparency so we can offer fair value to everyone selling their hair.